Legal Documentation
Terms & Policies
Privacy Policy
ByteSignalWorks, registered at 417165, Nr. 1D, Cetariu, Romania, respects your privacy and is committed to protecting personal data processed through our website and service platforms. This Privacy Policy describes how we collect, use, store, and disclose information when you interact with our digital infrastructure.
Section A — Data Controller
The data controller responsible for your personal information is ByteSignalWorks, operating from 417165, Nr. 1D, Cetariu, Romania. All inquiries regarding data processing may be directed to [email protected].
Section B — Data We Collect
We may collect the following categories of personal data: (i) identification data including full name and email address submitted via contact forms; (ii) technical data including IP address, browser type, operating system, and referring URLs collected automatically through server logs; (iii) usage data including page views, session duration, and navigation patterns collected via essential cookies.
Section C — Legal Basis for Processing
We process personal data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679: (a) consent — when you submit a contact form; (b) contractual necessity — when processing is required to fulfill a service agreement; (c) legitimate interest — for improving website functionality and preventing fraud.
Section D — Data Retention
Personal data submitted via contact forms is retained for a maximum period of 24 months from the date of submission. Server log data is automatically purged after 90 days. Data associated with active service contracts is retained for the duration of the contractual relationship plus an additional 12 months.
Section E — Data Transfers
We do not transfer personal data outside the European Economic Area unless adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission. All third-party service providers are vetted for GDPR compliance.
Section F — Your Rights
Under the GDPR, you have the right to: (i) access your personal data; (ii) rectify inaccurate data; (iii) request erasure of your data; (iv) restrict processing; (v) data portability; (vi) object to processing; and (vii) lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) in Romania. To exercise any of these rights, contact us at [email protected].
Terms of Service
These Terms of Service govern all engagements between ByteSignalWorks, registered at 417165, Nr. 1D, Cetariu, Romania, and any client or user accessing our services. By commissioning a service or submitting an inquiry, you agree to be bound by these terms.
Article I — Scope of Services
ByteSignalWorks provides distributed architecture consulting, system engineering, cloud infrastructure provisioning, and related technical services. All services are delivered as described in the corresponding service listing on our website. Scope modifications require written agreement from both parties.
Article II — Engagement Terms
All projects begin upon receipt of the initial payment as specified in the service listing. Deliverable timelines commence from the date of payment confirmation. Delays caused by the client in providing required materials or approvals will extend the delivery timeline proportionally.
Article III — Intellectual Property
Upon full payment, all custom-developed code, architecture documentation, and configuration files are transferred to the client. ByteSignalWorks retains the right to reference the project in its portfolio unless a non-disclosure agreement is executed prior to engagement commencement.
Article IV — Limitation of Liability
ByteSignalWorks shall not be held liable for indirect damages, lost profits, data loss, or business interruption arising from the use or inability to use delivered systems. Total liability is limited to the amount paid for the specific service giving rise to the claim.
Article V — Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives the termination of the service agreement for a period of 36 months.
Article VI — Governing Law
These terms are governed by the laws of Romania. Any disputes arising from or related to these terms shall be submitted to the exclusive jurisdiction of the courts in Cetariu, Romania.
Refund Policy
ByteSignalWorks maintains a transparent refund policy for all services rendered. We recognize that circumstances may change and aim to handle refund requests fairly and promptly. This policy applies to all service engagements commissioned through our website or direct agreements.
Condition I — Pre-Delivery Cancellation
If a service is cancelled before any work has commenced, a full refund of the initial payment will be issued within 14 business days. Cancellation must be communicated in writing via email to [email protected].
Condition II — Partial Delivery
If work has commenced but the service has not been fully delivered, a partial refund will be calculated based on the percentage of deliverables completed. The client will receive documentation of all work completed to date along with any associated source code and configurations.
Condition III — Post-Delivery
Services that have been fully delivered and accepted by the client are non-refundable. A 7-day review period is provided following delivery during which the client may request modifications at no additional cost. Issues arising from the client's hosting environment or third-party integrations are not covered under this policy.
Condition IV — Processing
Refund requests are processed within 14 business days of approval. Refunds are issued to the original payment method. ByteSignalWorks reserves the right to deduct reasonable administrative fees for refunds exceeding 50% of the original service value.
Dispute Resolution
In the event of a dispute regarding refunds, both parties agree to attempt resolution through direct communication before pursuing any formal legal proceedings. Contact us at [email protected] to initiate a refund request or dispute resolution process.